CX & Innovation Masterclass
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6-modules
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29 sessions
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6 workbooks
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planning activities
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13 tools & templates
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quizzes & reflections
OVERVIEW
Fully self-directed 6-module course including workbooks, tools & templates. You'll learn:
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Customer research & interviewing
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Creating customer personas
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Customer journey mapping
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Customer experience design
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Innovation tools for customer growth
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Identifying new growth markets
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Backstage mapping - the key to execution
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Building a customer culture
FOR INDIVIDUALS, TEAMS & ORGANISATIONS
what will I learn?
You will learn the theory, terminology & key tools of customer-centricity, innovation and growth. You’ll be guided step-by-step to design and deliver a customer transformation program.
You’ll learn how to use the (downloadable) planning tools and templates so you can facilitate your own CX workshops. And you’ll learn the common pitfalls and mistakes so you can feel confident your program will succeed.
You’ll learn how to use the (downloadable) planning tools and templates so you can facilitate your own CX workshops. And you’ll learn the common pitfalls and mistakes so you can feel confident your program will succeed.