CX & Innovation Masterclass

  • 6-modules
  • 29 sessions
  • 6 workbooks
  • planning activities
  • 13 tools & templates
  • quizzes & reflections
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OVERVIEW
Fully self-directed 6-module course including workbooks, tools & templates. You'll learn:
  • Customer research & interviewing
  • Creating customer personas 
  • Customer journey mapping
  • Customer experience design
  • Innovation tools for customer growth
  • Identifying new growth markets 
  • Backstage mapping - the key to execution
  • Building a customer culture
  • video hours: 
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FOR INDIVIDUALS, TEAMS & ORGANISATIONS

what will I learn?

You will learn the theory, terminology & key tools of customer-centricity, innovation and growth. You’ll be guided step-by-step to design and deliver a customer transformation program.

You’ll learn how to use the (downloadable) planning tools and templates so you can facilitate your own CX workshops. And you’ll learn the common pitfalls and mistakes so you can feel confident your program will succeed.

Course Lessons

Meet your instructor

—

Robynne Berg

director, thinkplayact
I have been leading customer transformation, growth and innovation projects across the globe for over 15 years. This course is based on the professional toolkit I designed to serve clients and help them become customer-centric and grow. I looks forward to supporting your professional development in customer experience and innovation. 
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