CX & Innovation Masterclass
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6-modules | 29 sessions
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3 livestream deep-dives
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8 workbooks
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feedback & support
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17 tools & templates
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quizzes & reflections
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OVERVIEW
Supported program including 6-module ondemand, 3 livestream sessions including workbooks, tools & templates. You'll learn:
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Customer research
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Customer interviewing techniques
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Customer research analysis & insights
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Creating customer personas
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Customer journey mapping
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Backstage mapping - the key to execution
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Customer experience design
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Innovation tools for customer growth
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Identifying new growth markets
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Customer value propositions
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Building a customer culture
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FOR INDIVIDUALS, TEAMS & ORGANISATIONS
what will I learn?
You will learn the theory, terminology & key tools of customer-centricity, innovation and growth. You’ll be guided step-by-step to design and deliver a customer transformation program.
You'll receive in-person feedback, training & support in our 3 live sessions (customer interviewing techniques, customer journey maps and CVPs)
You’ll learn how to use the (downloadable) planning tools and templates so you can facilitate your own CX workshops. And you’ll learn the common pitfalls and mistakes so you can feel confident your program will succeed.
You'll receive in-person feedback, training & support in our 3 live sessions (customer interviewing techniques, customer journey maps and CVPs)
You’ll learn how to use the (downloadable) planning tools and templates so you can facilitate your own CX workshops. And you’ll learn the common pitfalls and mistakes so you can feel confident your program will succeed.