Introduction to CX & Innovation
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Free course
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livestream
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free workbook
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case studies
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Q&A session
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reflections & activities
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OVERVIEW
Join our free livestream module including workbook, case studies and reflection activities. I'll be here to answer all your questions about creating your own CX Program. You'll learn:
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Disruption & its impact
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How customers are changing
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The value of customer centricity
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3 Customer lenses for growth
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CX Roadmap & planning canvas
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Case studies - applying the 3 customer lenses
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Setting your vision
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FOR INDIVIDUALS, TEAMS & ORGANISATIONS
what will I learn?
You will learn the why customer centricity is important to your organisation and your professional career. You'll learn and reflect on how your customers are changing. We'll introduce you to the concept and value of customer-centricity.
We'll introduce you to the 3 different customer lenses that allow you improve customer experiences and create exceptional customer value whilst increasing revenues and profit.
We'll show you how to plan a CX project with a project roadmap and planning canvas.
You'll cement your learnings with case studies and reflection exercises. At the end you'll come away with ideas and a vision for creating a customer-centric organisation and career.
And we'll be on hand to answer all the questions you have about starting your own CX project and building your skills.
We'll introduce you to the 3 different customer lenses that allow you improve customer experiences and create exceptional customer value whilst increasing revenues and profit.
We'll show you how to plan a CX project with a project roadmap and planning canvas.
You'll cement your learnings with case studies and reflection exercises. At the end you'll come away with ideas and a vision for creating a customer-centric organisation and career.
And we'll be on hand to answer all the questions you have about starting your own CX project and building your skills.
Course Lessons
Meet your instructor
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Robynne Berg
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