Introduction to CX & Innovation
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Free module
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4 sessions
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a workbook
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case studies
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Quizzes
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reflections & activities
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OVERVIEW
Fully self-directed module including workbook, quiz, case studies and reflection activities. You'll learn:
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Disruption & its impact
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How customers are changing
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The value of customer centricity
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3 Customer lenses for growth
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Case studies - applying the 3 customer lenses
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Setting your vision
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FOR INDIVIDUALS, TEAMS & ORGANISATIONS
what will I learn?
You will learn the why customer centricity is important to your organisation and your professional career. You'll learn and reflect on how your customers are changing. We'll introduce you to the concept and value of customer-centricity.
We'll introduce you to the 3 different customer lenses that allow you improve customer experiences and create exceptional customer value whilst increasing revenues and profit.
You''ll cement your learnings with a quiz, case studies and reflection exercises. At the end you'll come away with ideas and a vision for creating a customer-centric organisation and career.
We'll introduce you to the 3 different customer lenses that allow you improve customer experiences and create exceptional customer value whilst increasing revenues and profit.
You''ll cement your learnings with a quiz, case studies and reflection exercises. At the end you'll come away with ideas and a vision for creating a customer-centric organisation and career.
Course Lessons
Meet your instructor
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Robynne Berg
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